![]() ![]() In the Email Address box, type your e-mail address. However, it is not typically used to its full capacity. Outlook’s email management function is probably the single feature that most home users and small business users use on a daily basis. On the next window that appears select the check box at the bottom Manually configure server settings or additional server types and then click Next. The email address in the From field will change, and when you send an email, it will be sent from. Microsoft Office Outlook is a multi-faceted productivity software, with many subtleties that few home users take advantage of. To change the From address, click the From button and select one of the email addresses you’ve added to Outlook. We'd have the incoming issues go into one public folder, a CSR would pick up the issue email and move it to a "work in process" public folder (to let the other CSRs know that someone "had the issue") and then they'd move it into a "Resolved" folder, along with the email they sent as a resolution (they'd cc the "Resolved" folder) for history. In the Add New Account dialog box, to configure the new email account automatically, configure the following settings in the Email Account section under Auto Account Setup: In the Your Name box, type your full name. Open a new email in Microsoft Outlook and then click Options > From. Ok your way back to the Accounts dialog and Finish the dialog. On the Outgoing Server tab, select Log on using button an enter the default accounts log on information. This insures replies come to the default email account. We used to do a lot of this kind of thing for, for example, incoming customer service emails. On the General Tab, enter your default email address in the Reply email field. Using "Public Folders" to do this is a very nice option, but that feature is going away in future versions of Exchange I'm not directing people toward it as much as I used to. 2.On the Email Accounts wizard window, select Add a new e-mail account and click Next. If you need these people to be able to "Send As" the shared mailboxes, grant them "Send As" permission (or, more appropriately, create a group, put them in the group, then grant the group "Send As" permission) on the shared mailbox recipients. 1.In Microsoft Outlook, select Email Accounts from the Tools menu. Microsoft gives you the click-for-click procedure here: Since you've already got these people opening the shared mailboxes you shouldn't run into permission issues, I would have the users open their primary mailbox and then open the "shared" mailboxes as secondary mailboxes. ![]()
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